Question 1

What is Move Bikes?

Accepted Answer

Move Bikes is a mobility platform offering two-wheeler rentals for commuting, exploring, or short-term use.

Question 2

How does Move Bikes work?

Accepted Answer

Select your rental duration, choose a bike, complete the booking, submit documents at pickup, and enjoy your ride.

Question 3

What types of bikes are available for rent?

Accepted Answer

Scooters, geared motorcycles, and electric bikes are available, depending on location.

Question 4

What are the rental charges?

Accepted Answer

Pricing depends on the bike model and rental duration. Real-time rates are shown during booking.

Question 5

Do I need a license to rent a bike?

Accepted Answer

Yes, a valid driving license is mandatory.

Question 6

Can I rent a bike with a Learning License?

Accepted Answer

No, bikes are not provided on a Learning License.

Question 7

What documents need to be submitted?

Accepted Answer

Indian customers must provide a Driving License, government ID, and local address proof. International customers require a valid license with IDP, passport, visa, and address proof.

Question 8

Is there a security deposit?

Accepted Answer

Usually no deposit is required, but some partner locations may take a refundable deposit.

Question 9

What happens in case of an accident or damage?

Accepted Answer

You are responsible for damages. Insurance may cover part of the cost depending on the policy.

Question 10

Can I extend my booking?

Accepted Answer

Yes, you can extend via your profile before your booking ends.

Question 11

Do you provide helmets with the rental?

Accepted Answer

Yes, one complimentary helmet is provided. Extra helmets may be available for a charge.

Question 12

What should I do in case of malfunctions or breakdowns?

Accepted Answer

Contact the station team via the details sent in SMS or call Customer Care if needed.

Question 13

Is fuel or charging included in my tariff?

Accepted Answer

No. Vehicles have enough fuel to reach the nearest petrol station.

Question 14

Will I get a refund for remaining fuel?

Accepted Answer

No, refunds for remaining fuel are not provided.

Question 15

What if my vehicle is not in proper condition?

Accepted Answer

Inspect the bike at pickup. If there are issues, inform the station team for repair or replacement.

Question 16

How do I reach my Pickup Station?

Accepted Answer

Station details and map links are shared via email and SMS.

Question 17

Can I drop off my bike at a different station?

Accepted Answer

No, you must return the bike to the same pickup station.

Question 18

I made a payment but haven’t received confirmation.

Accepted Answer

Wait 20–30 minutes, check spam folder, or contact Customer Care.

Question 19

What happens if my ride is canceled due to unforeseen circumstances?

Accepted Answer

Please refer to the Pricing & Cancellation Policy for refund details.

Question 20

Can I get a refund if I return the bike earlier than scheduled?

Accepted Answer

No refunds are offered for early returns.

Question 21

How long will it take for the refund to be credited?

Accepted Answer

Refunds are processed within 7–10 working days.

Question 22

Can I take the bike to a different state?

Accepted Answer

No, bikes can only be used within city limits.

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